Shipping Policy

Order Processing:

• Orders are processed within 1-2 business days after receiving payment confirmation.

• For customized boards, allow an additional 1-2 business days for preparation.

Pick-Up Options:

• Pick-up can be arranged by the buyer based on the timeslot selected. Pick-up is available from 12NN onwards at our commissary.

Shipping Coverage:

• We currently deliver within Metro Manila. For locations outside Metro Manila, special arrangements can be made. Please contact us directly to discuss options.

• Same-day delivery is available for orders placed before 12NN. Please note that a priority fee will apply for this service.

Shipping Fees & Pick-Up Policy:

• Shipping fees are calculated based on location and order size.

• We only accept car pick-ups to ensure the safety and quality of your order.

• Motorcycle pick-ups are not allowed due to the fragile and perishable nature of our products.

Tracking Orders:

• Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery.

Unsuccessful Delivery Attempts:

• ​If the recipient is unavailable at the delivery address, a re-delivery fee may apply.

Returns and Refunds:

• Due to the perishable nature of our products, we cannot accept returns.

• If there are issues with your order (e.g., damaged or incorrect items), contact us within 24 hours of delivery for assistance.